POLICIES & FREQUENTLY ASKED QUESTIONS

HOW LONG DO ORDERS TAKE TO SHIP?

Most orders are in stock and ship the same day or the next day unless otherwise notified.

DO YOU ACCEPT RETURNS?

We do NOT accept USED items. Any returns must have prior authorization from us before returning. These items may be subject to a 20% restocking fee. Any items that were custom ordered are not eligible for return. Customers MUST contact us for a return address within 10 days of receiving the item. At that time we will explain whether your item is eligible for a refund or exchange. Also, note the shipping policy listed below.

WHO IS RESPONSIBLE FOR SHIPPING?

The customer is responsible for shipping costs on returned items. Any item returned to us MUST be packaged properly before shipping and should be insured through the shipping carrier. If any item is damaged in transit to us it is the responsibility of the shipper to file a claim with the shipping carrier they used. If the customer chooses not to file a claim then it is their responsibility to pay for the damages. Shipping charges will NEVER be refunded on returns. Contact us for the Returns Department Shipping Address.