Policies & FAQ's

**Most Orders Ship The Same Day!!**


POLICIES & FREQUENTLY ASKED QUESTIONS


Why is my Measurement DIFFERNT  then WHAT I ORDERED ?

Example : Heatsink  P-HS-4 Dimensions: 6 3/8" x 5 3/8" x 1 3/8" There  can be a +/_  of .35 %


WHY ARE YOU SHIPPING MY ORDER A DIFFERENT WAY THAN I PICKED? 

Some orders will have a signature required on them, and insurance.  We choice what way to ship.



HOW DO I PLACE MY ORDER?

All orders should be placed on the website. In special circumstances if an order cannot be placed online then there may be a 24-48 hour processing time.


HOW LONG DO ORDERS TAKE TO SHIP?

We will do our best to get your product out to you same day. This is not a guarantee. It may take a few days depending on the size of the order. A lot of our larger items are built to order.


DO YOU ACCEPT RETURNS?

We do NOT accept USED items. Any returns must have prior authorization from us before returning. These items ARE subject to a 20% restocking fee. Any items that were custom ordered are not eligible for return. Customers MUST contact us for a return address within 10 days of receiving the item. At that time we will explain whether your item is eligible for a refund or exchange. Also, note the shipping policy listed below.


WHO IS RESPONSIBLE FOR SHIPPING?

The customer is responsible for shipping costs on returned items. Any item returned to us MUST be packaged properly before shipping and should be insured through the shipping carrier. If any item is damaged in transit to us it is the responsibility of the shipper to file a claim with the shipping carrier they used. If the customer chooses not to file a claim then it is their responsibility to pay for the damages. Shipping charges will NEVER be refunded on returns. Contact us for the Returns Department Shipping Address.